Experiences of patients

Fysio de Kolk’s Quality Control Programme

Fysio de Kolk’s quality control programme is called QDNA. It is a measurement programme that we use to test your experience with us. We are a PLUSPraktijk (in English, PLUSPractice), this means that we are offering a high standard of care and that we are committed to measuring this kind of data. Your answers allow us to tailor our care even better to your wishes.

If you have been treated by us, or are currently being treated for more than three months, you will receive a survey. We will do our utmost to make sure that the survey is only sent to you once. If you do not wish to participate or if you have questions, please contact us.

Patient rating of the month

January 2021 8,7

February 2021 8,9

Patient experiences

In this block, patients describe their experiences with our practice. The treatment process is briefly described and the personal experiences are shared.

Patient feedback

Figure	Compliment	Point of improvement
9	patient
8	expertise
10	Effective approach, clear explanation
10	What expertise! Combined with kindness!
10	He kept me confident
10	excellent treatment, very friendly
10	The handling of the corona measures	keep every patient to the obligation of the mouth mask, including the elderly
10	The people are pleasant to deal with	Reachability
7		Expand exercises on the website but also describe them more clearly.
9	compliment, quickly solved the problem
10	I think Frits is very committed and interested. I thought it was a very pleasant experience / treatment
9	Friendly and Knowledgeable!
10	Is involved with the patient
10	nice way of working
10	Expertise, approach, confidence	Point of contact at entry
10	Very friendly, warm approach	More shielding / privacy from / at the rehearsal space
10	.Works on time and was open to questions. Takes you seriously and thinks along
10	Lots of expertise