Experiences of patients
Fysio de Kolk’s Quality Control Programme
Fysio de Kolk’s quality control programme is called QDNA. It is a measurement programme that we use to test your experience with us. We are a PLUSPraktijk (in English, PLUSPractice), this means that we are offering a high standard of care and that we are committed to measuring this kind of data. Your answers allow us to tailor our care even better to your wishes.
If you have been treated by us, or are currently being treated for more than three months, you will receive a survey. We will do our utmost to make sure that the survey is only sent to you once. If you do not wish to participate or if you have questions, please contact us.
Patient rating of the month
January 2021 8,7
February 2021 8,9
Patient experiences
In this block, patients describe their experiences with our practice. The treatment process is briefly described and the personal experiences are shared.
Patient feedback
Figure | Compliment | Point of improvement |
---|---|---|
9 | patient | |
8 | expertise | |
10 | Effective approach, clear explanation | |
10 | What expertise! Combined with kindness! | |
10 | He kept me confident | |
10 | excellent treatment, very friendly | |
10 | The handling of the corona measures | keep every patient to the obligation of the mouth mask, including the elderly |
10 | The people are pleasant to deal with | Reachability |
7 | Expand exercises on the website but also describe them more clearly. | |
9 | compliment, quickly solved the problem | |
10 | I think Frits is very committed and interested. I thought it was a very pleasant experience / treatment | |
9 | Friendly and Knowledgeable! | |
10 | Is involved with the patient | |
10 | nice way of working | |
10 | Expertise, approach, confidence | Point of contact at entry |
10 | Very friendly, warm approach | More shielding / privacy from / at the rehearsal space |
10 | .Works on time and was open to questions. Takes you seriously and thinks along | |
10 | Lots of expertise |